❓FAQ
Frequently Asked Questions
basedVC
How are my investments stored?
Your investments with basedVC are securely linked to your wallet. Investments are stored on the blockchain, offering security beyond traditional finance systems. Our infrastructure is robust, ensuring the safety of your investments.
I'm not sure what my maximum allocation is, how can I calculate this?
Your maximum allocation is dependent on how many tokens you hold. The Investment Process
What if I need liquidity on my investments before my tokens vest?
If you want to sell your allocation, you can do so at any time after the investment rounds are closed using the OTC platform- OTC Trading
I have a pending/stuck transaction for over an hour and I have tried to speed it up and cancel it. How can I get it to clear?
Please read this guide on how to fix stuck/pending transactions.
How do I clear my browser cache?
Chrome users please read this guide on how to clear you browser cache.
Investor Portal
Will my previous investments from basedVC be migrated to Spring?
Yes, all current investments and OTC deals on the basedVC platform will be migrated to Spring. Once you Sign Up, you will be able to view them on your Investor Portal.
Will I still need a partner community NFT in order to have access?
No, partner community NFTs and staking of their tokens is no longer a requirement for access. Current basedVC users will be grandfathered in while new users will require a basedVC NFT to gain access. Please keep an eye out for announcements regarding the basedVC NFT mint.
How can investors view their investments and investment details?
Each investor has a unique investor portal that displays all pertinent investment information. They can access this portal via the domain you've set up with Spring.
How can investors view their investments and investment details?
Each investor has a unique investor portal that displays all pertinent investment information. They can access this portal via the domain you've set up with Spring.
How can investors view their investments and investment details?
Each investor has a unique investor portal that displays all pertinent investment information. They can access this portal via the domain you've set up with Spring.
How can investors view their investments and investment details?
Each investor has a unique investor portal that displays all pertinent investment information. They can access this portal via the domain you've set up with Spring.
What are the options for fiat-based investments?
Although we don't provide a direct fiat-onramp, you can still include fiat investments in your allocation table and token vesting breakdowns by using our import feature.
Can I change the wallet I receive distributions to?
Investors can change the wallet they receive distributions to provided that the deal is still open. The option must be enabled by the basedVC administrator, otherwise, you must contact the basedVC team to change your wallet. Please see this help article "How to change the wallet you receive tokens on" by Spring.
Changing the receiving wallet does not change your account wallet. The allocation will still be shown in the investor portal connected to your account wallet you log in with, not the new receiving wallet you have set.
If you want to move your allocation to a new account so it is visible in a different investor portal, a platform administrator will have to make this change for you.
You can see your receiving wallet if you navigate to the Portfolio page, click on the Project in question, then select "Wallets & Answers". Claimable tokens will always be sent to your Account Wallet, i.e., the wallet you log in with.
How do I claim tokens?
Spring supports token claiming on the Ethereum chain. If your platform manager has chosen claiming as the distribution method, simply log into your platform, go to your Portfolio, select the relevant deal, and claim your tokens with ease.
Please see this help article "How to claim your tokens on the Spring platform" by Spring.
You don’t need to claim tokens after each distribution, you can accumulate multiple distributions and claim them all at once whenever you choose.
I don't see some of my investments, what do I do?
If you do not see a specific allocation in your investor portal, you should:
Check if you made contributions using different accounts.
Then, try signing into the specific account associated with that particular allocation.
The data displayed in the investor portal is tied to the account to which the allocation is linked.
To unify all investments into one single portal:
Transfer all allocations to a single account through the admin dashboard.
Changing investor accounts can only be done by platform administrators. Please contact your platform's admin to do this.
How secure is the storage of investor data?
Spring is the leading industry provider and adheres to the highest industry standards to safeguard your data. All information is encrypted using AES-GCM and transmitted securely over HTTPS/TLS 1.2. We also maintain GDPR compliance for further data protection.
Private Market
Will there be OTC deals?
Yes, the Spring Private Market operates as an OTC market. Users will have access to the basedVC Private Market to buy/sell allocations on basedVC deals.
Users will have the option to undergo further KYC checks to enable them to apply to join other Syndicates to have access to other deals and private markets.
How is the settlement managed for trades?
Transactions are automated for effortless settlement through Spring's integrated payment gateway. When the Buyer initiates a transaction, the payment is split among three parties: the Seller receives the sale price; the Syndicate receives its chosen escrow fees; and Spring collects its 2.5% service fee.
What types of currency can be used for allocation trading?
Currently, Spring accepts USDC on the Ethereum and Arbitrum networks and on the Binance Smart Chain.
Is the allocation table updated in real-time post-trade?
Yes, one of the standout features of Spring's Private Market is its ability to update token allocations automatically. This applies to the cap table, the vesting schedules, and the individual investor portals for both Buyer and Seller. To enhance transparency, email confirmations are sent to both parties once a trade is finalized.
Token Distribution
Where can I access your smart contract audit report?
Spring takes security seriously, and are pleased to say that their smart contracts have undergone rigorous auditing by 0xMarco and Certik. If you're interested in viewing the detailed audit reports, they invite you to contact Spring through the chat support feature.
Is token claiming the only way to distribute tokens?
In addition to Spring's fast and secure claiming portal, they've also built a bulk distribution smart contract that allows for the mass transfer of tokens to an unlimited number of investors within a single transaction.
What blockchain networks are supported for token distribution?
Spring offers token distribution capabilities across various blockchains including: Ethereum, Binance Smart Chain, Polygon, Avalanche, Fantom, Arbitrum, Optimism, Ronin, Base, Canto, Linea, Blast, Taiko, Merlin Chain, Waterfall Network, Moonbeam, and Mode.
Do investors receive notifications for token distributions?
Yes, investor communication is a top priority for Spring. When a token distribution is initiated, an automated but personalized email is dispatched to each investor. In addition, the investor portal will also display the distribution, including transaction hash for complete transparency. Spring also offers a Telegram bot to announce token distributions as well as other community news items.
Are there fees for token distribution?
No, Spring does not impose any additional fees for token distribution.
Fundraising
What cryptocurrencies and chains can be used to raise funds?
You can raise funds through all major stablecoins. Spring supports the following chains: Ethereum, Binance Smart Chain, Arbitrum, Base, Polygon, Ronin, Canto, and Taiko.
The chain you collect funds through is not tied to the chain you need to distribute tokens on, so you can raise funds regardless of which chain you plan to distribute on.
Does Spring connect users with investors or help with promotion of fundraises?
No, Spring's primary focus is on providing a top-notch user experience and robust platform functionality, not marketing or business promotion.
Does Spring custody funds/contributions?
No. Any investor funds are custodied in the Syndicate's chosen wallet.
Miscellaneous
Are any countries/territories excluded from using the Spring platform?
Yes.
-Iran -Myanmar -North Korea -Russia -Crimea, Donetsk, Luhansk, Zaporizhizhia, and Kherson in Ukraine.
A wallet I have contributed with has been hacked. What do I do?
In the scenario that your wallet has been compromised, contact your platform administrator immediately. They will help you transfer your allocation to a new account wallet in Spring. Moving the allocations to a new account is the only way to make sure the hacker doesn't have access to modify sensitive data.
Be aware that a hacker who has obtained access to an investor's wallet can sign into the investor's portal using their account and manipulate sensitive data.
Important note: Modifying receiving wallets is not a comprehensive solution. The hacker can still retain the ability to sign into the account where allocations are housed and potentially alter the receiving wallets associated with the open deals to which the investor has contributed.
You should always verify with your platform admin that all your allocations have been safely moved to the new account of your choice.
I can’t access the platform even though I am a current basedVC investor, what do I do?
Get in touch with the basedVC team either in a Discord channel or via Support Ticket. Your application to the Spring platform may have to be manually approved.
I sold my partner community NFT, can I still access my investments?
We will approve for access any prior community members who no longer hold a partner NFT.
I staked tokens with basedVC, how do I get them back?
Any staked tokens were airdropped back to community members. If you did not receive your staked tokens, please open a Support ticket in the basedVC Discord server, including the token staked, the amount of tokens, and the TxID of your staking transaction.
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